FreeStyle Navigator(R) - Customer Support

Health Care Professionals

Support

Healthcare Professionals available 24/7
For questions about the FreeStyle Navigator system or continuous glucose monitoring, feel free to contact our Customer Care Hotline at: 1-866-597-5520, 24 hours a day, 7 days a week.

If you’re a Healthcare Professional please use our special toll-free line reserved just for you:
1-800-469-8989, Monday through Friday, 9 AM to 8 PM EST.

 

ADC Resource Center
Our resource counselors are available to assist you with the management and completion of some necessary tasks related to seeking reimbursement for the FreeStyle Navigator® Continuous Glucose Monitoring System. Call 1-877-4ADC-INFO (1-877-423-2463).

 

Virtual FreeStyle Navigator™ Product Demo
You can also access the Virtual FreeStyle Navigator™ demonstration anytime on this website. 

 

Abbott Diabetes Care—A History of Innovation
The FreeStyle Navigator system is the latest innovation from Abbott Diabetes Care, makers of FreeStyle Flash®  Blood Glucose Monitoring System, FreeStyle Freedom® Blood Glucose Monitoring System, FreeStyle Lite® Blood Glucose Monitoring System, FreeStyle Freedom® Lite Blood Glucose Monitoring System and Precision Xtra® Blood Glucose and Ketone Monitoring System. FreeStyle® products use unique patented coulometric technology with the world’s smallest blood sample size (0.3 μL). Abbott Diabetes Care constantly strives to improve the quality of life for people with diabetes.

 
 

Indications and Important Safety Information for the FreeStyle Navigator® System

Safety Information: Users should read all of the instructions in the User's Guide before using the FreeStyle Navigator® Continuous Glucose Monitoring System. Adjustments to treatment should be done under the guidance of the user's health care team.

Indications for Use: The FreeStyle Navigator Continuous Glucose Monitoring System is indicated for continually recording interstitial fluid glucose levels in people (ages 18 and older) with diabetes mellitus for the purpose of improving diabetes management. Readings and alarms about glucose levels from the FreeStyle Navigator Continuous Glucose Monitoring System are not intended to replace traditional blood glucose monitoring. Before adjusting therapy for diabetes management based on results and alarms from the FreeStyle Navigator Continuous Glucose Monitoring System, traditional blood glucose tests must be performed. The FreeStyle Navigator Continuous Glucose Monitoring System provides a built-in blood glucose meter to confirm the continuous glucose result.

The FreeStyle Navigator Continuous Glucose Monitoring System provides real-time readings, graphs, trends, and glucose alarms directly to the user. The FreeStyle Navigator Continuous Glucose Monitoring System is intended to be used in home settings to aid people with diabetes in predicting and detecting episodes of hypoglycemia and hyperglycemia and in clinical settings to aid health care professionals in evaluating glucose control. The FreeStyle Navigator Continuous Glucose Monitoring System is available only by prescription.

Contraindications: The FreeStyle Navigator Continuous Glucose Monitoring System must be removed prior to Magnetic Resonance Imaging (MRI).

Prescription Device: Federal law restricts the sale of this device by or on order of a physician.

Warnings/Precautions: Infection, inflammation, or bleeding at the glucose sensor insertion site are possible risks of inserting a sensor into your skin. If you believe your results are not reliable, or are inconsistent with how you feel, perform a blood glucose mode test to measure your glucose. If the problem continues, discard the old sensor and insert a new sensor. Performance of the system under conditions of fluctuating hydration levels such as during renal dialysis has not been evaluated. Unintended dislodging of the sensor due to excessive perspiration, exercise, or bumping, may cause unreliable or no results without warning. Performance of the FreeStyle Navigator system has not been evaluated in pregnant women.

 
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